These Terms and Conditions (“Agreement”) govern the provision of cloud backup, disaster recovery, ransomware protection, archiving, and consultancy services (“Services”) by Direct Cloud Backup Ltd (“we,” “us,” or “Provider”) to you (“Client,” “Customer,” or “you”). By engaging our Services, you agree to comply with these terms.
We will provide the Services described in the Service Agreement, including setup, monitoring, recovery, and consultancy, using proven cloud platforms such as Microsoft Azure, AWS, Google GCP, Wasabi, N-Able Cove Data, Skykick, and AvePoint.
Services shall be delivered with reasonable skill, care, and diligence in line with industry standards and ISO27001-aligned practices.
You agree to provide accurate information and necessary access to systems to enable us to deliver Services.
You are responsible for maintaining any required licenses and consents relevant to your data and software.
You shall use reasonable efforts to cooperate with us and promptly respond to requests related to Services.
You must ensure that backup data creation is performed as agreed to minimize data loss risks.
Fees for Services shall be as specified in the Service Agreement.
Payment terms are typically monthly in advance, via direct debit or BACS, unless otherwise agreed.
Late payments may incur interest at 4% above the Bank of England base rate and may lead to suspension of Services until payment is received.
Additional services beyond the agreed scope will be charged separately at published rates.
We implement end-to-end encryption, access control, monitoring, and regular audits to secure your data.
Backup data is stored in compliant UK or approved international data centres with appropriate safeguards.
We act as both data controller and processor as necessary and handle personal data in accordance with UK GDPR.
You confirm your responsibility for data accuracy and compliance with relevant laws.
We are not liable for loss of data or failure to restore backups caused by circumstances beyond reasonable control, including malware, force majeure, or client negligence.
You shall indemnify us against claims arising from unauthorized use of Services by your personnel or breach of agreed terms.
Our total liability shall be limited to fees paid in the prior 12 months.
This Agreement shall commence on acceptance and remain in effect until terminated by either party with notice as specified.
We reserve the right to suspend or terminate Services with immediate effect for material breach or non-payment.
Upon termination, you must pay all outstanding fees and return or delete proprietary materials as directed.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Disputes shall be subject to the exclusive jurisdiction of the UK courts.
We may update these Terms periodically with notice. Continued use of Services constitutes acceptance of the revised terms.
For more details or questions, please contact us at:
Email: support@directcloudbackup.co.uk
Phone: +44 (0)20 XXXX XXXX
