At Direct Cloud Backup, your privacy and data security are paramount. This Privacy Policy describes how we collect, use, store, and protect personal data when you use our managed cloud backup, disaster recovery, ransomware protection, and consultancy services. We comply fully with UK data protection laws, including the UK GDPR and Data Protection Act 2018.
We collect personal data to deliver and improve our services, including:
Contact details (name, email, phone)
Business and billing information
Technical data related to service usage and backups
Communication and support records
Cookies and tracking data on our website
Your data is used to:
Provide, maintain, and improve backup and recovery services
Communicate account updates, support, and security alerts
Comply with legal and regulatory requirements
Conduct risk assessments, compliance audits, and consultancy
Tailor communications and offers that fit your business needs
We will never sell your personal data. We share data only:
With trusted cloud technology partners (e.g. Microsoft Azure, AWS) under strict data processing agreements
With authorised service providers who assist in operations
When required by law or to protect rights and safety
Across UK and approved international data centres with adequate protections such as standard contractual clauses
We implement robust technical and organisational measures including:
End-to-end encryption of data in transit and at rest
Access controls limited to authorised personnel
Continuous monitoring and automated backup verification
Regular security audits and incident response protocols compliant with ISO27001
We retain personal data only as long as necessary for service delivery, legal compliance, and dispute resolution. Backup data and associated personal information are retained per your service agreement and regulatory requirements.
You have rights under UK data protection law, including:
Access and obtain a copy of your personal data
Request correction or deletion of inaccurate data
Object to or restrict processing
Withdraw consent where applicable
Lodge a complaint with the UK Information Commissioner’s Office (ICO)
For privacy questions or to exercise your rights, please contact our Data Protection Officer at:
Email: privacy@directcloudbackup.co.uk
Phone: +44 (0) 20 XXXX XXXX
Address: Unit 4B Office 2 Eleven Mile Lane, Sutton, Wymondham, Norfolk, NR18 9JL, UK
